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Dialup & ISDN Help

Whether you're a "newbie" (first time user) or an experienced surfer, we hope this page will be helpful to you. If you have any comments or suggestions about our web site or our service, feel free to e-mail us. This page is designed for the "dial-up" or "modem" customer. If you have "QuickServ" ADSL, click here for information and help with your ADSL connection.

RTC Internet is a division of Ringgold Telephone Company and is located in Ringgold, Georgia. RTC Internet has been offering Internet service since 1996. If you can make a local call to Ringgold, you can take advantage of RTC Internet's fast, reliable Internet Service.

What to do BEFORE you call your ISP

What you need to know when you call

Set up Instructions

E-Mail Help

What is FREE Internet?

Ten Fast Tips to Try
Before calling RTC Internet's Help Desk

1. Reboot your computer and try connecting again. You'd be surprised at how often this simple step can solve your problem.

2. Check to see if the "caps lock" on your computer keyboard is on. (It needs to be off).

3. User names and passwords are uppercase and lowercase sensitive, therefore capitalizing letters will result in error.

4. Check to see if your phone line is plugged into your modem. If you have an external modem, check to make sure it's turned on.

5. Some new computers require new owners to go through a personalization and regionalization process. Some people mistakenly enter their zip code in place of their area code. (This will cause the modem to dial RTC Internet's access number incorrectly). Check to make sure you did this correctly.

6. Do you have call waiting on your phone line? This feature may be disconnecting you from your Internet access.

7. If you have a second phone line designated for computer use and are having problems getting online, ensure this line is working properly by connecting and ordinary corded (not cordless) phone to this designated computer line. Then try to make a phone call to your regular phone line and vice versa.

8. Review your "Help" information found as a link from your web browser located at the top of your computer screen. This is a great resource for Internet users looking for some assistance.

9. If your problem seems to be more computer related, fist use your computer's built-in Help files located under the Help Menu. If your problem remains unsolved, it's probably best that you then call the technical support staff at the computer dealer or manufacturer from which you purchased your computer rather than RTC's Help Desk. Manufacturer technicians are specifically trained on your computer system... thus providing you fast, efficient service.

10. If the problem is slow connection or frequent disconnects. Try unplugging any cordless phones or answering machines you have in your home to see if this corrects the problem.

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What you need to know when you call the help desk

1. Know your user name.

2. Know your password.

3. Know your e-mail address.

4. Know what browser you are using...Microsoft Internet Explorer 5.0, Netscape Navigator 3.1, etc.

5. Know what operating system your computer uses... Windows 95, Windows 98, Windows NT, etc.

6. Know what e-mail client you are using... Microsoft Outlook Express, Netscape Communicator, Eudora, etc.

7. Know what brand and model of modem you use. (The problem may be outdated software controlling your modem).

8. Write down any error messages that may be appearing when you are online.

9. If possible, be at your computer with it on and running when you call (you will NOT have to get on-line for us to help you).

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How to set up RTC Internet on Windows 98

1. Double click the icon that says "My Computer"

2. Double click "Dial up Networking"

3. Double click "Make New Connection" (this should start a connection wizard)

4. Name the connection "RTC Internet"

5. Click "Next"

6. Type "706" (Georgia resident) or "423" (Tennessee resident) in the Area Code field

7. Click in the phone number field and type in the phone number:
Dalton is 272-0823, Chickamauga is 375-9245, Ringgold is 937-2288

8. Click "Next"

9. Click "Finish"

10. Click "OK"

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You should now have an icon that says "RTC Internet"

11. With your RIGHT mouse button, click one time on the "RTC Internet" icon

12. Click "Properties" with your LEFT mouse button

13. Click on the tab that says "Server Types"

14. There should only be a check in the bottom box that says "TCP/IP"

15. Click on "TCP/IP Settings"

16. There should be a dot in the first circle "Server assigned IP address"

17. There should be a dot in the third circle "Server assigned name server addresses"

18. Both boxes at the bottm should be checked.

19. Click "OK"

20. Double click "RTC Internet" (with the left mouse button)

21. Verifty that the phone number does not have a "1" or the "Area Code" before the telephone number (if so, click "Dial Properties", make sure the correct area code is in the area code field, then click "Ok")

22. Click "Ok"

23. Click "Cancel"

24. Close all open programs

Open Internet Explorer, type in your user name and password. If everything is correct a home page will come up. To make RTC Internet your home page, click "Tools", then "Internet Options". Under the "General" tab, change the home page address to http://www.catt.com then click "Apply", click "Ok". Click the "Home" button and our home page should come up.

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E-mail Help

Q: Why do some of the e-mail messages I send come back marked undelivered?
A: For an e-mail address to get delivered, the recipient's address needs to have several items in it: a user name, an "at" sign (@), a mail server (or host) name, a dot(.) and a zone name. For example, in the e-mail address of {ben@websitecompass.com}, 'ben' is the username, 'websitecompass' is the host name and 'com' is the zone name. If any of these ingredients of the e-mail address are typed incorrectly, the message will not be delivered.

Some things to check:
1. If the returned e-mail message says TRANSIENT ERROR, it means there is a problem with the Internet and your message is being delayed. If the message still hasn't been delivered after five days, you should get another message saying so.

2. If the returned message says something about an UNKNOWN USER, the username is in some way incorrect. You may have typed it incorrectly or you may have used the wrong name.

3. If the message refers to an UNKNOWN HOST, there is a problem with the server or computer being used by the person you're trying to contact, or you typed the host name incorrectly when you addressed your e-mail message.

Q: How do I send photos or other items with my e-mail?
A: You can attach just about any file to an e-mail message and send it to anyone on the Internet. (The person receiving the file will need the appropriate application to open the file when they get it, however). Follow these simple steps to attach and deliver a file using Microsoft Outlook Express 5.0.

1. Open your e-mail program and launch a new message window. Compose your message.
2. Click on the ATTACH button located at the top of your e-mail program's toolbar.
3. Browse your hard drive or your removable disks to locate the file (attachment) you want to send. Click on it and then click on the ATTACH button.
4. The file is now attached to your e-mail message and will be sent along with your e-mail message as an attachment.

Q: Why do I sometimes get disconnected after checking my e-mail in Outlook Express?
A: If you get disconnected after checking your e-mail, then Outlook Express is probably set to disconnect after checking and sending mail. Click on the TOOLS menu, and select the OPTIONS menu and click on DIAL UP, to change the disconnect setting.

Q: What does "404 Not Found" mean when searching for a website?
A: The "404 Not Found" error message is a common problem experienced by web surfers. This error message means that the web page you've just tried to access no longer exists. The document may have been deleted, moved to a different server, or even been renamed. Don't give up right away when you see this message. You may have simply typed the address incorrectly. Delete the address, type it in again and hit ENTER. If this doesn't work, try trimming the end portions of the address. For example, if the desired page is http://www.websitedcompass.com/404errors/example, try typing only www.websitecompass.com/404errors. Your desired website or at least a link to that website may appear.

Q: What's the difference between shareware and freeware?
A: Shareware is software you can download from the Internet for a price. Many times there is a trial period before you are asked to pay for the software. Freeware is software you can download from the Internet at no charge.

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What is Free Internet?

Several companies are now offering free Internet as a service to their customers. How can they offer Internet for free? Most get funding through advertising. Free Internet sites normally have an advertising banner spanning across some or most of your screen.

Technical support is usually not included with free Internet and in some cases, not available at all. There are limits on e-mail with some services as well as restrictions on connection speed.

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