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High-Speed Internet Help

Congratulations on your move to High-Speed Internet from RTC! RTC is very excited to be the first to offer High-Speed Internet to it's entire service area. This page is designed to provide information to you about your service as well as tips and suggestions for you when problems may arise. If you have any comments or suggestions about our web site or our service, feel free to e-mail us.

What to do BEFORE you call your ISP

What you need to know when you call

Tips to try before
calling RTC Internet's Help Desk

1. Shut down your computer, modem (and router if applicable) for at least 30 seconds, then restart. If any of the indicator lights are out after doing this, call Tech support (see numbers below).

2. Release and renew your IP address.

For Windows XP, Vista, & Windows 7:
Click “Start”, then “Run”. Type command in the box, then click “OK”. This will open a DOS window. At the command prompt, type “ipconfig /release”, then press enter. After the command executes, type “ipconfig / renew” at the command prompt, then press enter. After the command executes, type “exit” then press enter. This will exit the DOS window. Retry connecting to the Internet. If you still can’t connect, call Tech support (see numbers below).

3. The home page you selected may be unavailable. Try typing a different address in the address bar or go to a site in your favorites list.

4. Make sure all single line devices in your home have a filter on them (i.e., telephones, answering machines, fax machines, etc.) If you don't have extra filters, unplug the devices without a filter to see if the problem clears up. NOTE: The modem should not have a filter.

5. Have you installed a new network interface device? If so, we will need to add the new adapter address to our server. Call Tech support (see numbers below) to give us the new adapter address.

What you need to know
when you call the help desk

1. Know the telephone number the High-Speed Internet is on.

2. Know the network device the High-Speed Internet is on, Ethernet, Wi-Fi or USB.

3. Know what browser you are using...Internet Explorer, Firefox, Chrome, Safari etc.

4. Know what operating system your computer uses... Mac OSX, Windows XP, Vista or Windows 7 etc.

5. Know what e-mail client you are using... Microsoft Outlook, Outlook Express, Apple Mail, Thunderbird etc.

6. Write down any error messages that appear.

Tech Support:

706-965-2301

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