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Quickserv DSL Help

Congratulations on your move to "QuickServ" ADSL! Ringgold Telephone Company is very excited to be the first to offer ADSL to it's entire service area. This page is designed to provide information to you about your service as well as tips and suggestions for you when problems may arise. If you have any comments or suggestions about our web site or our service, feel free to e-mail us.

If you are a "dial-up" or "modem" customer, click here for information and help with your connection.

What to do BEFORE you call your ISP

What you need to know when you call

Set up Instructions

Tips to try before
calling RTC Internet's Help Desk

1. Shut down your computer, ADSL modem (and router if applicable) for at least 30 seconds, then restart. If any of the indicator lights are out after doing this, call Tech support (see numbers below).

2. Release and renew your IP address.

For Windows 95, 98, & ME:
Click "Start", then "Run". Type winipcfg in the box, then click "Ok". Select the correct adapter from the list (NOTE: PPP Adapter is not the correct one, click on the arrow to find the right one click one time on the correct adapter and it will put it in the box). Click on "Release" then "Renew" (it should give you a new IP address). If it doesn't give you a new address or if you still can't connect, call Tech support (see numbers below).

For Windows NT, 2000, & XP:
Click “Start”, then “Run”. Type command in the box, then click “OK”. This will open a DOS window. At the command prompt, type “ipconfig /release”, then press enter. After the command executes, type “ipconfig / renew” at the command prompt, then press enter. After the command executes, type “exit” then press enter. This will exit the DOS window. Retry connecting to the Internet. If you still can’t connect, call Tech support (see numbers below).

3. The home page you selected may be unavailable. Try typing a different address in the address bar or go to a site in your favorites list.

4. Make sure all single line devices in your home have a filter on them (i.e., telephones, answering machines, fax machines, etc.) If you don't have extra filters, unplug the devices without a filter to see if the problem clears up. NOTE: The ADSL modem should not have a filter.

5. Have you installed a new network interface device? If so, we will need to add the new adapter address to our server. Call Tech support (see numbers below) to give us the new adapter address.

What you need to know
when you call the help desk

1. Know the telephone number the ADSL is on.

2. Know the network device the ADSL is on, Ethernet or USB.

3. Know what browser you are using...Microsoft Internet Explorer 5.0, Netscape Navigator 3.1, etc.

4. Know what operating system your computer uses... Windows 95, 98, NT, ME, 2000, or XP, etc.

5. Know what e-mail client you are using... Microsoft Outlook Express, Netscape Communicator, Eudora, etc.

6. Write down any error messages that appear.

How to set up RTC Internet on Windows 98

With "QuickServ" ADSL you have a 50-hour per month dial up account to use as a back up in the event the ADSL is not working. If you did not use our Internet service prior to installing ADSL, it will be necessary to add a dial-up networking connection to RTC Internet. To do this:

Click on the “Start” button, click “Run”. Type “inetwiz” in the box. This will load the Internet Connection Wizard. Follow the on screen prompts and enter the following information:

Telephone Number:
Ringgold:	(706) 937-2288

Mail Server Type:	POP3
Incoming Mail Server:	pop.catt.com
Outgoing Mail Server:	smtp.catt.com

Once you have completed the Internet connection wizard, open Internet Explorer. When the connection dialog box opens click on connect. The computer should dial and connect to the Internet. If you have problems connecting,

Call Tech Support:

In Ringgold: 965-CATT (2288)

Last Updated Monday, August 15 2005 @ 09:13 AM EDT
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