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QuickServ DSL - Frequently Asked Questions

What is DSL? | How much does it cost? | What will I need to make it work? | How do I sign up for ADSL? | How fast is ADSL?

What is DSL?

DSL, (Digital Subscriber Line) allows you to access the Internet at speeds up to 150 times the speed of dial-up. There are many forms of DSL technology available (HDSL, IDSL, SDSL, to name a few). Ringgold Telephone Company is offering ADSL (Asymmetrical Digital Subscriber Line) we call "QuickServ" ADSL. "QuickServ" ADSL lets you connect to the Internet and talk on the phone at the same time. There is no need to buy a second line for your computer and your phone line will no longer be busy just because you are surfing the net.

Because you're always connected to the Internet with "QuickServ" ADSL, you will no longer get busy signals, slow connections or sudden disconnects. There is no usage limit with "QuickServ" ADSL either; you can stay connected 24 hours a day, seven days a week, at no additional cost to you!

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What will I need to make ADSL work?

System requirements for ADSL are:

10 BaseT Ethernet Card

Windows 95 or higher

*Macintosh - Mac OS 8 or above

* Limited Mac support

An ADSL modem is also required. You have the option to purchase the modem from an outside source* or from Ringgold Telephone Company. If you plan to purchase a modem, it MUST use an Alcatel chipset.

Below is a list of compatible ADSL modems:

Westell
Alcatel
Efficient Networks (Speedstream 5260)
Cayman Systems
Creative Technology
G.992 Compliant CPE

*If you choose to provide your own modem rather than purchase a modem from Ringgold Telephone Company, it is your responsibility to install and maintain the modem. Ringgold Telephone Company does not provide technical assistance for any customer-provided devices. Ringgold Telephone Company will not install your Ethernet Card. These devices should be installed and working prior to our technician's site visit.

Ringgold Telephone Company has ADSL modems available for $199.00.

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How do I sign up for ADSL service?

You may call our office at 706-965-2345 between 8 a.m. and 5 p.m., Monday through Friday to place your order.

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How fast is ADSL?

Depending on the package you buy, the theoretical maximum speed of our "QuickServ" high-speed service is 1536 Kb per second. However, that speed only applies to the section of the network under RTC Internet's control, and the quality or length of your phone line may reduce the speed further. Note that we cannot control the many factors on the Internet such as traffic, time of day, or server capability which have a very significant effect on speed.

If you are using a speed test site on the Internet to check ADSL speed, you might want to try a different method. We feel that this method is a more reliable test of maximum data throughput.

Go get a free copy of AnalogX Netstat Live at: http://www.tucows.com (measures bandwidth throughput)

Start 3 different sessions of Internet Explorer or Netscape running simultaneously.

Start 3 different file downloads from 3 different sites at the same time.

Here is a list of URLs that are normally relatively fast:
    http://home.netscape.com/download/0913100/10001-en-win32-4.7-complete
    -128_qual.html/cp32d47.exe
    ftp://ftp.lucasarts.com/demos/pc/outdemo.exe
    ftp://ftp.adobe.com/pub/adobe/photoshop/win/5.x/lessons.zip

Start up Netstat Live

To reset Netstat Live counters "right click" on Netstat graph and click "reset"

Take note of the maximum and average speed on the graph. This should give you a good idea of maximum throughput capability on your connection.

Keep in mind, Netstat measurements are in Kbytes/sec. Multiply this number by 8 to get Kbits/sec. (Example: 140K on Netstat = 140k X 8 = 1120Kbits/sec or 1.120 Megabits/sec)

The RTC Internet speed test can be taken here.

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