Cancellation of the Service by you before the initial term of the agreement ends will result in a $99.95 charge. Before returning any product, you must notify RTC Internet Customer Service. The product may not be returned without RTC Internet’s consent. If RTC Internet deems it necessary to replace the item, a replacement unit will be sent to you. You must use the original container (or the equivalent) for shipping.

RTC Internet must receive returns within thirty (30) days of the shipping replacement hardware. This new item will be covered for the remainder of your initial term of service.

For PC: Windows 95b or higher, Windows 98 & 98se, Windows ME, Windows NT (4.0 Workstation with Service Pack 3 or higher), and Windows 2000 (no server versions of NT 4/Windows 2000 supported)

For Macintosh: Mac OS 8.0 or later

Support for configurations that fall outside these parameters may be available through RTC Internet’s professional services consulting group at then prevailing rates and charges.

RTC Internet will not always be able to provide technical support for the following:

RTC Internet will provide you with a kit containing a residential home gateway, quick start user’s guide, miscellaneous accessories, and CD-Rom user’s guide. If you choose to cancel before the initial term of the agreement ends, you will be charged $99.95 for the gateway.

You acknowledge that this is a fixed-location service only. Moving to another location may result in fees associated with canceling and setting up a new account.